Help Desk (Michigan Users)


MSHMIS technical support is now automated using a web-based software helpdesk solution called Teamwork.


Ticket Submission from HMIS User Email

1. Email your technical request to This email address is being protected from spambots. You need JavaScript enabled to view it..

2. You will receive an automated response via email confirming that your request has been received.

3. Technical assistance will commence via email, telephone, GoToMeeting, etc.

4. When the issue is resolved, you will receive an email notifying you that the ticket is closed.

IMPORTANT: Do not include client identifying information in your initial request. Please use only the client ID.


Ticket Submission from HMIS User Phone Call

1. Call the MSHMIS Help Desk number at (517) 485-6536.

2. A MCAH team member will create a new ticket.

3. Technical assitance will commence via email, telephone, GoToMeeting, etc.

4. When the issue is resolved, you will receive an email notifying you that the ticket is closed.

                     Michigan Coalition Against Homelessness  |  15851 S.Old U.S. 27, Building 30, Suite 315 Lansing, MI 48906  |  Phone:  (517) 485-6536  |  Fax:  (517) 485-6682